Privacy Policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and postal address
- Payment information (processed securely through third-party providers)
- Product preferences and purchase history
- Communication preferences and inquiry details
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- ge data (pages visited, time spent, click patterns)
- Location data (general geographic location based on IP address)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information for the following purposes:
- Processing and fulfilling orders and inquiries
- Providing customer support and technical assistance
- Communicating about products, services, and promotions
- Improving our website, products, and services
- Complying with legal obligations and protecting our rights
- Preventing fraud and ensuring security
3. Information Sharing and Disclosure
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and financial services
- Shipping and logistics
- Customer support and communication
- Website hosting and technical maintenance
- Marketing and analytics services
3.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our terms of service
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing systems
5. Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
- Provide ongoing customer support
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Update your communication preferences
- Request deletion of your information (subject to legal requirements)
6.2 Marketing Communications
You may opt out of marketing communications by:
- Using unsubscribe links in emails
- Contacting us directly
- Updating your account preferences
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze websitege and performance
- Provide personalized content and recommendations
- Enable social media features
You can manage cookie preferences through your browser settings or our cookie management tool.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than. We ensure appropriate safeguards are in place to protect your information during such transfers.
11. Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
12. Contact Information
For questions about this privacy policy or our data practices, contact us:
- Email: privacy@sorvenwild.com
- Phone: +81 3-6886-2741
- Address: 3-18-14 Jingumae, Shibuya-ku, Tokyo 150-0001